FAQs
🛒 Shopping Information
1. How do I place an order on your website?
Simply browse our products, select the items you need, choose the specifications (size/model/quantity), and click “Add to Cart.” When you’re ready to check out, go to your cart and follow the instructions.
2. Do you ship worldwide?
Yes! We offer international shipping to most countries. Shipping availability and rates will be shown during checkout based on your location.
3. How long will it take to receive my order?
Processing typically takes 1–2 business days. Delivery times vary by region:
USA / Canada: 5–10 business days
Europe: 6–12 business days
Asia-Pacific: 5–10 business days
Other regions: 7–15 business days
Expedited shipping options may be available.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track it through the carrier’s website at any time.
5. What if an item is out of stock?
If a product is temporarily out of stock, you may sign up for a restock notification, and we will email you when it becomes available again.
💳 Payment Information
1. What payment methods do you accept?
We accept major payment options including:
Visa, MasterCard, American Express
PayPal
Apple Pay / Google Pay
Shop Pay (depending on region)
Bank transfer for bulk or wholesale orders
2. Is my payment information secure?
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all financial information is protected.
3. When will my card be charged?
Your card or payment method is charged immediately after your order is successfully placed.
4. Can I use multiple payment methods for one order?
At this time, each order can only be processed using one payment method.
5. Why was my payment declined?
A payment may be declined if:
The billing information doesn't match your bank records
Your card has insufficient funds
Your bank blocked the transaction for security reasons
Try another card or contact your bank for assistance.
↩️ Order Returns
1. What is your return policy?
We offer a 30-day return policy for unused and unopened items. If the product arrives damaged or incorrect, we will replace it or issue a refund.
2. How do I start a return?
Please contact our support team with your order number and a brief explanation. We will provide return instructions and a return authorization.
3. Who pays for return shipping?
If the return is due to our error (wrong item, damaged product), we cover all return shipping costs.
If the return is due to personal preference or ordering mistakes, the customer is responsible for return shipping.
4. When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 3–5 business days back to your original payment method.
5. Can I exchange a product?
Yes. If you ordered the wrong model or size, we can arrange an exchange. Contact customer service for assistance.